Learn how to configure the correct hierarchy, permissions, and visibility so managers can receive leave request notifications and approve requests in PayrollHero. To make sure leave requests reach the right approver—and can actually be approved—you’ll need to configure three key areas: If any of these are missing, approvals may not […]
How to Enable the Default Conversion Days in PayrollHero
PayrollHero allows you to automate how many days will be used when converting an employee’s unused leave credits. By enabling Default Conversion Days, the system will automatically apply the preset number of days during leave conversion—removing the need for manual input and ensuring consistency across all employees. This feature is […]
How to Convert Leave Credits to Cash in PayrollHero (Leave Conversion)
Convert unused leave credits into cash value and export them for payroll or final pay processing. This guide walks you through how leave conversion should work in PayrollHero — from selecting the leave type to exporting the converted amount for payroll or final pay. It’s designed for HR admins who […]
How PayrollHero Handles Leave Requests Filed in the New Year for Dates in the Previous Year
Learn how PayrollHero deducts leave credits when an employee files a previous-year leave request in the current year — ensuring accurate balances and year-end leave conversion. Overview Some employees file their leave requests late — for example, an absence dated December 15, 2024 but submitted on January 5, 2025. Many […]
Restricting Newly Hired Employees from Using Their Leave Credits
PayrollHero now provides an option to restrict newly hired employees from using their leave credits. In many companies, new employees begin earning leave credits monthly as part of their benefits package. However, some organizations prefer to prevent the use of these credits during the probationary period or until the employee […]
How to Convert Expired Leaves in PayrollHero
Great news! PayrollHero now offers a simplified and automated way to convert expired leave balances. Previously, when employees’ leave credits expired at the end of the year or at any custom annual cycle. Admins had to manually track and collect those expired credits for conversion. This process was time-consuming and […]
Leave Management – Cancelling an Employee’s Leave Request
Cancelling an employee’s leave request has traditionally required manual coordination between the employee and their approving manager, especially when the employee submits incorrect dates or details. This process can be time‑consuming, as the employee must request the cancellation, wait for managerial action, and then refile a new leave request with […]
Disabling MyClock in PayrollHero
Welcome to PayrollHero’s comprehensive guide on disabling the MyClock feature within the platform. MyClock serves as an efficient tool for employees to clock in and out seamlessly, ensuring accurate time tracking for payroll purposes. However, there are instances where administrators may prefer to restrict or disable this feature for various […]
How to Set Up Regular Employees’ TeamClock Access
By default, the Regular Employee system permission has no access to log in on the TeamClock App or Web. If the employee attempts to log in, he/she’ll get a warning message that says: Here’s how to setup: On Settings, go to the System Permissions page On the “Regular Employee” system […]
Release Note: Remove option to “regenerate” on Offcycle Payrolls
We found a bug that when you regenerate an Offcycle Payroll, it switches and becomes a Regular Payroll. As reviewed with the team, we have removed this option so if there are any incorrect amounts in the offcycle, it is easier to just delete and upload the offcycle payroll.