Troubleshoot: If Employee Can’t Clock In on MyClock Web

Sometimes you might encounter an employee of yours that cannot clock in using the MyClock Web. It could because of the employee’s settings.

Here are the set ups that you need to check:

  • Position and Employee Type – make sure that the employee has a designated Position and an Employee Type
    • You can check this on the General Information on the Employee Profile

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  • Schedule – make sure the employee has a schedule for the day
    • You can check this by going to employee’s Shift Cal
    • or via the Scheduling page

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  • Allow Non-Scheduled Clock Ins – if employee is allowed to clock in anytime, be sure that this is set to YES
    • You can check on the General Information on the Employee Profile

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  • Works on Holiday – it could be a Holiday but the employee is expected to work. This should be set to YES
    • You can check on the General Information on the Employee Profile

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  • Thresholds – make sure the employee is allowed to clock in early and late
    • this can be checked on the Threshold settings

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  • Approved IP – Employee might be using a different computer than what is usually used. Make sure that the IP of the computer is on your approved IP list
    • This can be checked on the Account Settings

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Once you’re able to check all these settings but still the employee can’t clock in on My Clock Web, please send as a message at support@payrollhero.com and we’ll be happy to help.

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