PayrollHero Error Email Notification

PayrollHero now sends specific error email notifications to admins or users who may have set up incorrect data on their PayrollHero Account.

A couple of errors a user might be receiving are the following:

  • Empty Employee Types
  • Missing Amounts on payments
  • Invalid Shifts
  • Missing Positions
  • Missing Clock in or Clock out time
  • Missing Multipliers (Overtime Rates)

We’ll be adding more notifications soon…

An Error Email Notification may look something like this screenshot below:

  • The subject of the email initially shows the name of your PayrollHero account, followed by what the error is.
  • Once you open the email, it shows the following error details:
    • Employee Name
    • Employee URL: This is the direct link to the employee’s PayrollHero profile who has the error.
    • Reason: Tells you the error is.
    • Details: Gives you more information about the error (ie the date to when the error happened, what status it is, etc)
  • There is also some suggested resolution included on the error email notification on how to resolve or correct the error. 
    • If you have specific questions about the error, or if you are having problems understanding the error email notification, please do not hesitate to forward the email to support@payrollhero.com with questions you have about the error email.

That concludes the ‘PayrollHero Error Email Notification’ article.
If you have any further questions, please send us a message on our requests page at 
support@payrollhero.com – we’d be happy to help.