Support News

In light of the recent events happening all over the globe due to Coronavirus Disease 2019 (COVID-19), we would just like to reassure everyone that PayrollHero remains operational.  We’re committed to support you and your team during this time of uncertainty. We’re continuing to deliver best and reliable service for […]

Variability Type : You can credit specific amount to the time the employee work. If you do not see this option on your account, please contact support@payrollhero.com. Frequency: Per payroll Monthly Per worked day Per actually worked day Variability Type: Yes, Apply according to time worked Yes, but exclude overtime and […]

This article will guide you on how to lock your TeamClock so your employees won’t be able to change the settings. On the TeamClock page, click on the Menu Bar icon on the left corner of the page. You’ll see this option under the Menu and click on “Settings”   […]

This was actually quite shocking, there was no validation preventing these from being deleted when there is payments attached to them Previously it would just attempt to delete as much as it can (any employee Enrollments, etc), and it would leave the Payment records in a broken state. Now it […]

Added a general handler to FreshBooks API errors when creating billing profiles for accounts. This should hopefully show us any expected errors as actual error messages rather than crashes.

– Now reacts a bit better to the nil amount case (doesn’t error out the same way if you happen to somehow get it into this state) – Any payments set to Fixed Amount BIR now require the Amount to be set (preventing the above)

We have fixed an issue where regenerating old PDF shows “undefined method ‘strftime’ for nil:NilClass”, now you should be able to view old finalized payslips.

We removed the option “Set it to Blank”, so that employees wouldn’t be able to remove their profile photos.

You can now separate contractual employees using transition wizard. We also added the ability to transition people back to Active, seems like that was not possible using the wizard.

We just released a small enhancement to Lucy, previously when you tell her that you’re running late, you will be notified right at that time that its time to clock in. With this new change, we’re making that 5 minutes before that so it acts as a warning.