There are reasons why you might not be able to clock in using TeamClock apps:
- Your profile is not yet added on your account
HR/Payroll Admins have not yet added your profile on your company’s PayrollHero account.
- Employee Type
HR Admins have not yet set up your Employee Type on your Employee Profile.
Having no Employee Type could prevent you from clocking in.
HR Admins have not yet set up your Position on your Employee Profile.
Same with Employee Type, having no Position could also prevent you from clocking in.
It is possible that the gender was not set up correctly.
After logging on to TeamClock, you may have selected the wrong Worksite for your Scheduled Shift.
- No Schedule
Your HR Admin/Manager may have not added a schedule for you and you Allow non-scheduled clock ins? is set to No.
It may be a holiday and your Works on Holidays? is set to No.
If you have questions and suggestions, you can email us at firstname.lastname@example.org