There are reasons why you might not be able to clock in using TeamClock apps:

• Your profile is not yet added on your account

HR/Payroll Admins have not yet added your profile on your company’s PayrollHero account.

• Employee Type

HR Admins have not yet set up your Employee Type on your Employee Profile.

Having no Employee Type could prevent you from clocking in.

• Position

HR Admins have not yet set up your Position on your Employee Profile.

Same with Employee Type, having no Position could also prevent you from clocking in.

• Gender

It is possible that the gender was not set up correctly.

• Worksite

After logging on to TeamClock, you may have selected the wrong Worksite for your Scheduled Shift.

• No Schedule

Your HR Admin/Manager may have not added a schedule for you and you Allow non-scheduled clock ins? is set to No.

• Holiday

It may be a holiday and your Works on Holidays? is set to No.

If you have questions and suggestions, you can email us at support@payrollhero.com