How to Prevent Mismatched Photos – Selfie Best Practice

PayrollHero employs a facial verification system to ensure that the correct employee is at the right workplace at the right time. This technology helps us identify a user in our system by capturing the 6 facial points on our faces. These 6 points are: 

  • Right Eye
  • Left Eye
  • Nose
  • Right Cheek
  • Left Cheek
  • Chin

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Why do we need to practice for a good selfie? Simple, to prevent a mismatch. What is a mismatch? A mismatch occurs when our facial verification system is unable to detect the 6 facial points in your picture.  This could be factored by the following instances :

  • Too dark
  • Unclear face
  • Unclear match
  • Missing photo
  • Missing master photo
  • Blurry pictures

We tag selfies as mismatch to prevent users from buddy punching, ghost punching, and to put smiles on your employees’ faces everyday.

To get a quality selfie, you would need to make sure you capture all the 6 points of your face. Below are good examples of selfie, take note that all of the pictures below captured all of the points needed to prevent a mismatch:

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Shy? Well, no matter! you can try this i’m-super-shy pose.

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Remember, you don’t always have to be in the same angle with every selfies you take, you can pull off a classic blue steel with any angle as long as it captures all the 6 points our facial verification system requires.

To add, the selfies below are unacceptable because our system won’t be able to recognize your face, that basically causes a mismatch:

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Will our system allow group pictures? DEFINITELY! You can have as many people as you want, but remember that you need to capture the 6 facial points so you won’t be tagged as a mismatch.

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Just a reminder, you actually need to be in the group picture, unlike this group picture.

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So close… but still not acceptable!

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Hope this helps! If you need assistance with selfies, or with any issues at all.. please do not hesitate to contact us at

Have a nice day!

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