How Do I Reset My Password?

If you’ve forgotten your password, fret not! All you have to do is go to the PayrollHero log-in page via the Google Chrome browser on your computer and follow these steps.

1. On the log-in page, click “Forgot”.

1. Forgot Link

2. Type your username and click “Reset Password”.

*Note: If you’ve forgotten your username

  • For Named Contacts, please contact support@payrollhero.com
  • For Non-Named Contacts, you can directly contact your HR Admin or the Account Owner. They should have access to your Username.

2. Username and Reset

3. You will receive a message via your personal email registered on your PayrollHero account. Click the link in the email.

4. Email

4. A new page will open. Input your new password twice, then click “Change my password”.

5. New Password

5. You’ll return to the log-in page where you can input your new password.

6.Log-in with new password

You’ve just learned how to reset your password!

If you have any further questions, please send us a message on our requests page at support@payrollhero.com – we’d be happy to help.

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