We’ve received a feedback that the loading page for the Reports or when generating payroll is not really loading BUT emails are received for the exported report. This is now fixed… Loading page should now show the details again and the loading bar:
Release Note: YTD amounts on payslip fixed
We’ve received some feedback that the Year-to-date (YTD) amounts on the payslip doesn’t refresh when the pay period falls from the previous year. See sample screenshot below: This is now fixed… Pay periods that falls on the previous year and payable date (Payout date) that falls into the new year […]
Release Note: Fixed Billing page link
PayrollHero uses Freshbooks in generating invoices and receipts for PayrollHero Clients. With the start of the year, Freshbooks made new updates (ie freshbooks links, access, invoice etc). So when accessing your PayrollHero Billing Portal from your PayrollHero Account, it shows this error page: We have now fixed this… Once you click the […]
How to Export the Employee’s BIR 2316 in PayrollHero
The BIR 2316 report in PayrollHero is connected to the Alphalist Reports. Whatever is the amount shown when you export the Alphalist Report, it is also shown on the BIR 2316 following the period of January 1 to December 31. It can be downloaded from employee’s profile under their Documents […]
How to Update Credit Card Info on PayrollHero Billing
If you’re looking into updating your credit card details, here’s how: Open the “invoice” from the email that PayrollHero sends you every month. You will then see an option to “Update Credit Card” on the right side. Please see screenshot below: If you have any questions, feel free to email […]
Release Note: SSS Contribution Table for 2021 released
We’ve released the latest 2021 SSS Contribution Table for all PayrollHero accounts. Details of the contribution table can be reviewed on the document below:
Release Note: Fixed “Duration” of hours on the Official Business Request in the OT/OB Feature
Before, the “Duration” of hours doesn’t show the Approval’s page or History page when requesting an ‘official business’ on the OT/OB Feature. This is now fixed… “Duration” of hours can now be seen on the Approval’s page or History page:
Release Note: Updated text and note for ‘Shift Middle’ on Leave Management
Before, when resolving the shift middle for half day leave, the text and note are confusing. We have now updated this to avoid confusion:
Release Note: 13th Month Payment Generation error when generating 0 amounts fixed
Before, when you generate the 13th Month Payment Generation Feature, if one of the employee’s payrolls was finalized with zero amounts, this error shows: We have now fixed this… Payrolls who have zero amounts in payroll, will not be included in the 13th pay computation. Sample scenario: When the 13th […]
Release Note: OT/OB Email Notifications fixed
Before, all email notifications related to the OT/OB Request Feature (ie OT/OB Employee Request or OT/OB Approve/Reject Email notification) were being sent to the HR Email. We have now fixed this… Employee’s OT/OB Requests will be sent to the Email field on their profile. OT/OB Requests’ Email Notifications that are […]