We’ve received reports that when the allowance template is set to “flat rate but deducting absences” it is not deducting when the day is scheduled to be an “Unpaid Day Off” We have now fixed this… When a day is tagged as “Absent” on the attendance page and “Unpaid Day […]
Release Note: Fixed SSS Number Error validation on SSS R3 Report
We found out that when the SSS Employer number is left blank on the settings, it generates an error when exporting the SSS Report. We have now fixed this… If there’s no SSS Number on the SSS Enrollment under Settings, no SSS Number will show on the SSS R3 Report:
How to Add Secondary Contacts on your PayrollHero Billing Portal
PayrollHero uses Freshbooks in generating invoices and receipts for PayrollHero Clients. Invoices are sent to the billing contact every month. Billing contacts are mostly account owners or admins to your PayrollHero account. If unsure who your billing contact is, feel free to email us at support@payrollhero.com If you are the billing contact […]
How to Setup Over breaks to Automatically Deduct (via Break Rules)
In PayrollHero, you have 2 different options on how you would like to set up your breaks in PayrollHero. Scheduled Break Standard Rules Break Scheduled breaks are the old break system where you can set a specific time that the system will do paid or unpaid breaks.Standard Rules Break lets […]
Release Note: Loading page for Reports and Generating Payroll is now fixed
We’ve received a feedback that the loading page for the Reports or when generating payroll is not really loading BUT emails are received for the exported report. This is now fixed… Loading page should now show the details again and the loading bar:
Release Note: YTD amounts on payslip fixed
We’ve received some feedback that the Year-to-date (YTD) amounts on the payslip doesn’t refresh when the pay period falls from the previous year. See sample screenshot below: This is now fixed… Pay periods that falls on the previous year and payable date (Payout date) that falls into the new year […]
Release Note: Fixed Billing page link
PayrollHero uses Freshbooks in generating invoices and receipts for PayrollHero Clients. With the start of the year, Freshbooks made new updates (ie freshbooks links, access, invoice etc). So when accessing your PayrollHero Billing Portal from your PayrollHero Account, it shows this error page: We have now fixed this… Once you click the […]
How to Export the Employee’s BIR 2316 in PayrollHero
The BIR 2316 report in PayrollHero is connected to the Alphalist Reports. Whatever is the amount shown when you export the Alphalist Report, it is also shown on the BIR 2316 following the period of January 1 to December 31. It can be downloaded from employee’s profile under their Documents […]
How to Update Credit Card Info on PayrollHero Billing
If you’re looking into updating your credit card details, here’s how: Open the “invoice” from the email that PayrollHero sends you every month. You will then see an option to “Update Credit Card” on the right side. Please see screenshot below: If you have any questions, feel free to email […]
Release Note: SSS Contribution Table for 2021 released
We’ve released the latest 2021 SSS Contribution Table for all PayrollHero accounts. Details of the contribution table can be reviewed on the document below: