TeamClock (version 7.0 and higher) will now add clocking jobs to the queue for background sending. However, this doesn’t mean the app works offline. It only means it would be able to handle intermittent internet connection. Features This feature will reduce the screen time on the clocking page and will […]
How to enable Location (GPS) for PayrollHero iOS Apps
If you’re checking the locations of the employee and it shows “0.0,0.0” on the map like the screenshot below: OR you’re getting an error that says you need to enable or provide the location when clocking in… Then the reason why they are getting that info when clocking in […]
How Lucy’s Clockings with GPS (location) works on PayrollHero
If your employees clocks in with Lucy via Facebook Messenger, we have now the option to provide and capture their current GPS location! It also displays the location in the conversation after they clock in. Showing the map should help decreased the amount of instances of employees trying to clock […]
How can managers access 2 PayrollHero accounts at once?
If you currently have 2 or more different PayrollHero accounts you wouldn’t be able to open the account on 1 Google Chrome browser. You would need to login and out on each PayrollHero account or TeamClock to access it. However, if you want to open your PayrollHero accounts at […]
How to generate the 13th Month Pay in PayrollHero?
According to the DOLE handbook (Revised 2016), the basic salary of an employee for the purpose of computing the 13th month pay shall include all remunerations or earnings paid by his employer for services rendered. It does not include allowances and monetary benefits which are not considered or integrated as part of the regular […]
Frequently Asked Questions for Employees with Regular Employee Access
On this page you will find frequently asked questions (FAQs) related to having a “Regular Employee” access (system permission) on your PayrollHero account. How do I access my PayrollHero account? Make sure you are using the Google Chrome browser as that is what the system is optimized in. You can […]
How to change an employee’s system permission?
How to change an employee’s system permission? Log in to your PayrollHero Click on Employees Click on Employee List Click “Edit” Once you are on the Profile edit page, look for the system permissions drop down and select the preferred access. The drop down will show the list of […]
How to remove shifts?
There’s 2 options for removing shifts: If you have custom schedules created using the Scheduling (Weekly Scheduler) or the Multi Insert Tool – Schedule Update , you can remove shifts by clicking on “Reset to default” Go to Scheduling Page Click the dates you want to reset to default Under Actions, click […]
Lucy: Frequently Asked Questions (FAQ)
Who is Lucy? Lucy is your 24/7 personal Artificial Intelligence (AI) HR assistant for you and your employees on your PayrollHero account. What can Lucy do? Lucy’s basic features can currently do the following: Clock in/out Options: Employee’s can clock in and out via Lucy (which you can restrict) Clocking […]
How the Overtime Request and Official Business Request Feature Works via Lucy
Employees can now make overtime and official business requests, all powered by our new A.I. assistant, Lucy. Lucy and our new features are available to all our existing customers completely free of charge. To get the overtime and official business request feature, sign up for Lucy and have your employees start talking to her. […]