Singapore Payroll Guide: Resolving Attendance

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The best way to learn how to resolve attendance is to complete the attendance resolution course. We would advise you take this course and share it with anyone at your company who will be responsible for resolving attendance


Resolving attendance is manually telling the system what time to use for an employees clocking. You might remember the thresholds you set up earlier on. These were the rules that are automatically applied to your employees depending on what time they arrive to work. If an attendance infraction happens to fall outside of those rules, or an employee forgets to clock in and out on the system we will need to take action and resolve their attendance.

Attendance is best resolved daily to ensure employee times are correct and they receive the appropriate compensation for the hours they work.

Here’s how to resolve attendance:

1. Click Employees and go to Attendance

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2. Click on the date that you’ll resolve attendance to. The magnifying glass icon should come up when you hover the mouse through the desired date

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3. You should see all employees scheduled for the day and categorized by attendance infractions, such as In late, Out Late, Missing Clock in or Missing Clock Out.

4. Click “Resolve” to resolve the Attendance

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  • Resolving Missing Clock In and Clock Out Attendance Infractions

Missing clock ins and clock outs usually happen when employees forget to clock in or out, or when they are absent.

Here are a couple of videos on how to resolve these attendance infractions.

Resolving Missing Clock In Attendance Infractions

Resolving Missing Clock Out Attendance Infractions

  • Resolving In Late and Out Late Attendance Infractions

Late clock ins happen when employees start work late or forget to clock in on time then clock in at a later time. On the other hand, late clock outs happen when employees finish work late or forget to clock out at the end of their shift then clock out later.

Here are a couple of videos on how to resolve these attendance infractions.

Resolving In Late Attendance Infractions

Resolving Out Late Attendance Infractions

  • Resolving In Early and Out Early Attendance Infractions

Early clock ins happen when employees start work earlier than scheduled.

On the other hand, early clock outs happen when employees finish work earlier than scheduled.

Here are a couple of videos on how to resolve these attendance infractions.

Resolving In Early Attendance Infractions

Resolving Out Early Attendance Infractions

  • Resolving Unscheduled Work Attendance Infractions

Unscheduled Work Attendance Infractions happen when an employee works more time than the shift plotted for the day, or if the employee registers work on a day without a plotted shift.

On the following video we explain what options you have to resolve Unscheduled Work Attendance Infractions.

Resolving Unscheduled Work Attendance Infractions

  • Resolving Undertime Attendance Infractions

Undertime Attendance Infractions happen when an employee works less time than the total shift plotted for the day.

This could be caused either because the employee clocked in late or clocked out early or both.

On the following video we explain what options you have to resolve Undertime Attendance Infractions.

Resolving Undertime Attendance Infractions

  • Resolving Multiple or Duplicate Clock in and Clock Out Attendance Infractions

Multiple or Duplicate Clock in and Clock out Attendance infractions happen when an employee does a clocking (takes a selfie) more than once.

This could be caused either because the employee did a clocking twice before the system updated the status, or because the employee clocked on one clocking device, then possibly by mistake clocked out on a different clocking device a few seconds after, before the systems could sync.

Either way, on the following video we explain what options you have to resolve Multiple Clock Ins and Outs Attendance Infractions:

Resolving Multiple or Duplicate Clock In Attendance Infractions

Resolving Multiple or Duplicate Clock Out Attendance Infractions

Once an attendance was resolved, it will be tagged as Perfect

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Next Step: Basics of Payroll Training

Now your employees are clocking in and out and your managers are resolving attendance it’s time to start thinking about generating payroll. We totally understand that payroll can be quite daunting so don’t worry we have an interactive course to teach you the basics!

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