Support News

A minor fix has been done to associate the payrolls to CPF eSubmission files. It worked for pay period that doesn’t cross calendar month boundaries but if the pay period is shifted causing the payroll to contain days from two different months the file could not be generated properly. When

PayrollHero could now generate BDO payroll file v2 for employees with 12-digit account numbers.

If you have any questions please let us know by clicking here .

— Ronald Maravilla

This is the behaviour when generating payrolls by batch. Whenever an error is encountered while generating a payroll it’s always reverted back to its original state before payroll generation.

The individual payroll generation, accessed through the payroll details page, didn’t share this behaviour and led users into thinking that an

A bug wherein days off (paid and unpaid) were showing up as ‘Absent’ in both the Rollcall Review page, reached by clicking the ‘Review’ link on the employee detail page sidebar, and the Time Card & Accruals page, reached by clicking the link on the ‘My Clock’ tab of the

PayrollHero is now capable of generating payrolls for salary-paid employees based in Singapore.

As with all other Singaporean based employees, the pay mode and all other details of the payroll is managed within the “Contracts” section of the employee resource – which may be reached by clicking the said link

Previously each contract would require you to specify number of hours employee is expected to work each day. This turns out to be non optimal so we replaced it with 2 fields:

Average weekly workdays

Hours per week

This will be more flexible leaving extra details (like rest and/or

We have added extra information to the CPF items in the Payroll Register Report to make it easier to tell the employee and employer CPF items apart.

Example of the Payroll Register Report:

If you have any questions please let us know by clicking here .

— Myk Kyryk

Some of you may have experienced not being able to edit custom shifts when on the Shift Calendar. The only option you would see is either ‘Reset’ or ‘Copy the Schedule to another day’.

This issue has since now been fixed and you now should be able to edit custom

A recent update to the Alphalist 7.3 changes the logic on how we qualify employees in the list.

To give you a little context on this change, Alphalist 7.3 is a list of employees without a previous employer. This qualifies active employees that have been employed from the

A new feature has been rolled out, allowing them to generate a separate payroll for employees provided a finalised payroll for the same period already exists.

Auxiliary or secondary payrolls are defined as payrolls that are on top of already existing regular payrolls. A practical example would be a separate