Support News

Two things have been deployed: The “found a new employee” conversation has been revised. Major changes: Philippine conversations is now a single SMS directing them to the Facebook page Others have been revised When an employee clocks in with Lucy, this clocking can now be identified as a Lucy Clocking

Update: The error messages when failing to load the letters page is now clearer, any new issues that get reported should hopefully have a clear errors now.

There’s a quick update on the long open bug (Absent notifications not being received by IMHR). On of the team did some testing after we fixed the bug earlier to do with the cross-account issues with the notifications and it looks like the issue might be fixed now. If you […]

In the past, when something went wrong with this report, the process would just suddenly stop and it would require an engineer to look into what is the error. Now, if something goes wrong, an email will be sent with the details. Example: This email notifications should help troubleshoot these type […]

There was recently a bug in how the system would attempt to find the closest worksite to a given geolocation when an employee clocked in using the TeamClock. This is now fixed. When an employee clocked in/out via TeamClock, the closest Worksite based on the geolocation of the location would […]

We fixed a couple of issues with the TeamClock Web recently: There was a number of display issues with the camera page. It would, depending on the window size, hide the action buttons. This has been fixed now and the page should lay out correctly in most reasonable screen sizes. The button […]

We added a new system permission which allows finer control of who is able to actually set employee System Permissions. This was our response to a potential security flaw with being able to “edit” employee profiles. This is available on both Global Employee Permission and Subordinate Employee Permission. We have grandfathered […]

We recently made changes to the session authorization for TeamClock. Previously if a manager had logged into TeamClock on a web browser anyone would be able to access their PayrollHero profile by opening a tab on the browser and navigating to the core website. Now, the core app and TeamClock don’t […]

We completed an integration of Lucy and PayrollHero in a way that finalizing a payroll will trigger a notification to Lucy. The Setup needed: The webhook for an account which wants to participate in this feature must have the payroll published event enabled That should be it, any new payrolls […]

We recently update the SSS R-1A form to the latest version (12-2015) from SSS. This is just a form update, no changes have been made to the SSS calculator. You will find it in the same spot on the payrolls page. Here’s our Knowledge Base Article on how to How to […]