Trying to generate payroll for Salaried employees that had unresolved attendance was previously blocked. We have now fixed the issue and at the same time maintained this unintended behaviour to help transition some clients that may have been using the Salary pay mode incorrectly for some employees.
If you have
The engineering team made a series of fixes to rollcall days…
Duplicate rollcall days are now impossible in the database. (Exact same shift or paid day off attached to a roll call day)
The source of duplicates has been eliminated by using a resource (redis) locking mechanism.
-Bram Whillock
Last July 31, 2015, we were affected by an AWS outage that caused a lot of issues with our services, including clockings.
Although we were able to recover and replay clockings that were done through TeamClock Android, iOS and Chrome right away, we weren’t able to recover clockings done through
On August 3, 2015 we were alerted that the system was not generating absence attendance records correctly. During our investigation we ended up realizing that this was an un-noticed after effect of the outage from July 31 .
We learned that when Amazon went down it left a locking mechanism that
Last July 31, 2015, we were affected by an outage from Amazon Web Services (AWS). A lot of our backend services were affected like generating reports and sending clockings.
Around 1:06pm SGT we started getting elevated error rates from the AWS API. The root cause as described by our
Web attendance analytics now consistently uses actual clocking data rather than the resolved clocking information. This allows the feature to be the basis for attendance incentives. Before this would not be possible due to the fact that managers has the prerogative to give grace when a employee is late. Now
We found out the attendance report is mostly used by TAS (Time, Attendance and Scheduling) accounts and is rarely used by Payroll accounts. In response to this findings we are cleaning up unneeded feature to give a cleaner interface and provide better support.
If you have any questions please let
We’ve notice that users are constantly confused about how the undertime rule works when one sets it to sum work hours.
It was designed to do one thing which is to count hours worked beyond what the employee is scheduled to work. An example scenario would be:
John work 9am
Earlier this month we were alerted to and identified a potential security issue with how we store files that clients upload to the system, as well as files we generate for clients to download. Once this issue was identified we immediately started applying measures across the system to address it.
We fixed a number of bugs that prevented setting unpaid day off working correctly in some cases. This was a somewhat complicated set of fixes so please bear with us as we break it all down.
There was a number of issues in general with setting unpaid days off when