Support News

The Hourly Contract mode UI has been completed for singapore accounts. To create an hourly contract, go to an employee, and click on “Contracts”. Then create a new contract. For the hourly mode options, simply change the pay mode to “hourly”. Only Weekly OT is currently available in hourly mode,

Are you seeing only white when you try and view the employee report? This is your browser giving up waiting for the page to load.

We’ve recently optimized the DB queries that builds the employee report page. It is now 90 time faster. This allows the page to load before

We finally got some official support for NRIC/FIN numbers into the system. For those not from Singapore, these are basically the national ID numbers any employee in Singapore needs to have. The system now properly supports these as core fields of an employee record.

Currently these numbers do not

We have added a new tool for updating multiple employee profiles by uploading an XLSX template.

Go to the “Employees” -> “Add/Update Employees” -> “Multi Insert Tool”:

Select “Employee Profile Update” from the list of available templates. Download the template by clicking on the “Download Update File”:

This file

Did you ever get confused about where an employee is supposed to be working? Wondering if he/she should be in Whistler or in Singapore?

If your account supports multiple worksites you will now be able to view them when scheduling an employee.

If you have any questions please let

Did you ever try to import payments and forgot to upload the import file or forgot to specify what payment type to import? The multi insert form is now smarter to prevent these simple mistakes.

The user will be warned if by any reason the file to be imported is

A regression from a new feature that was recently added to fix account deletions caused issues when deleting payrolls.

This issue has since now been fixed.

If you have any questions please let us know by clicking here .

— Vincent Paca

On August 10, 2015 we were affected by another vendor level outage from Amazon Web Services (AWS).

Around 3:15pm we started noticing a subtle increase in the error rates that we were getting from the AWS S3 API, the AWS service we are using for file storage for storing

We’ve made the look and feel of the scheduling page consistent with the look and feel of the employee’s schedule calendar.

Our goal is to make the UI generally consistent that reduces confusions when viewing them. For this example in particular, the original schedule when is set to day off

Thanks for giving us the opportunity to improve the product. It used to be that all employees regardless of their contributions to SSS are all included in the form.

We got inform that this is not necessary and that SSS even requires them to be removed.

Now when you generate