Which university are you at? psychology dissertation help Despite a generally upbeat response to the results, there was still a substantial sting in the tail as Lloyds’s provisions for payment-protection insurance (PPI) compensation were raised yet again. Its £500m charge takes the total it has put aside to £7.3bn â almost half of the £15.2bn total incurred so far by the “big four” high-street banks â and it includes an extra £50m for dealing with the Financial Conduct Authority’s investigation into how Lloyds handled PPI complaints.