We found out that when the SSS Employer number is left blank on the settings, it generates an error when exporting the SSS Report. We have now fixed this… If there’s no SSS Number on the SSS Enrollment under Settings, no SSS Number will show on the SSS R3 Report:

We’ve received a feedback that the loading page for the Reports or when generating payroll is not really loading BUT emails are received for the exported report. This is now fixed… Loading page should now show the details again and the loading bar:

We’ve received some feedback that the Year-to-date (YTD) amounts on the payslip doesn’t refresh when the pay period falls from the previous year. See sample screenshot below: This is now fixed… Pay periods that falls on the previous year and payable date (Payout date) that falls into the new year […]

PayrollHero uses Freshbooks in generating invoices and receipts for PayrollHero Clients. With the start of the year, Freshbooks made new updates (ie freshbooks links, access, invoice etc). So when accessing your PayrollHero Billing Portal from your PayrollHero Account, it shows this error page: We have now fixed this… Once you click the […]

Before, the “Duration” of hours doesn’t show the Approval’s page or History page when requesting an ‘official business’ on the OT/OB Feature. This is now fixed… “Duration” of hours can now be seen on the Approval’s page or History page:

Before, when you generate the 13th Month Payment Generation Feature, if one of the employee’s payrolls was finalized with zero amounts, this error shows: We have now fixed this… Payrolls who have zero amounts in payroll, will not be included in the 13th pay computation. Sample scenario: When the 13th […]

Before, all email notifications related to the OT/OB Request Feature (ie OT/OB Employee Request or OT/OB Approve/Reject Email notification) were being sent to the HR Email. We have now fixed this… Employee’s OT/OB Requests will be sent to the Email field on their profile. OT/OB Requests’ Email Notifications that are […]

Before, when requesting for an OT/OB, the ‘successful’ request message shows something like this: We have now fixed this… Once you have sent an OT/OB request, this now redirects to the Employee’s Dashboard and shows this message:

When using the “Standard” break rule, it is found that it is deducting breaks on the “hours per day” of the employee profile. The ‘hours per day’ is what the system uses for holidays, paid or unpaid days off and paid leaves via leave management. When a leave request is […]

Before, if employees doesn’t have any tags, after resolving attendance, the column alignment gets moved and would look something like this: It gets aligned after refreshing the page. This is now fixed… After resolving attendance, Tags, Worksites and clockings will be in the right column, no need to refresh the […]