Who is Lucy?
Lucy is your 24/7 personal Artificial Intelligence (AI) HR assistant for you and your employees on your PayrollHero account.
What can Lucy do?
Lucy’s basic features can currently do the following:
- Clock in/out Options: Employee’s can clock in and out via Lucy (which you can restrict)
- Clocking Notifications: Employees can get a receive and send notifications reminder for when they can clock in OR can tell or notify their manager they are running late or will be absent.
- Clocking Reminders: Employees can get a reminders if they forgot to clock out.
- Schedule Inquiries: Employees can ask Lucy about their schedules.
- Leave Management Request: Employees can request for a leave and ask about leave credits. (If Leave Management is enabled on your account)
- Payslips: Employees can receive their payslips
- Adding Employees: HR can add/create new employees via Lucy!
- and a lot more!
How to setup Lucy?
- Once Lucy goes live on December 1, 2017, all employee who has a phone number listed on their PayrollHero profile will receive a text message something like this, see screenshot below:
- If you click on the link, it opens to PayrollHero’s Facebook Messenger – https://www.messenger.com/t/PayrollHero & you can message Lucy “hi” & confirm your cell number 🙂
To facilitate a smooth roll out we recommend HR or the admin to complete the following:
- Ensure your employee’s mobile phone numbers are up to date in the PayrollHero system.
- We use the employee’s phone number to match and verify the employee profile.
- Lucy will introduce herself to your employees via SMS. This means if their numbers are incorrect in the system they will not receive the message.
- You can use Multi Insert Tool – Employee Profile Update to mass update the phone numbers.
- Make sure your employees expect a text message from Lucy.
- Employees should follow the instructions to activate and use Lucy via Facebook Messenger.
What happens if I don’t have any phone number?
- HR will be receiving a message that the employee doesn’t have any phone numbers.
- You won’t be able to use Lucy.
Is Lucy Free?
- Yes! Lucy’s basic features are completely FREE of charge to our existing and new clients.
What are Lucy’s Advance Paid Add-Ons?
Lucy’s advance features are currently paid add-ons that anyone can avail.
Will Lucy see my Facebook page or Facebook Messenger?
- Lucy and PayrollHero doesn’t see any Facebook page or Facebook Messenger account.
- You can use any Facebook Messenger account, however Lucy uses your phone number that is listed on your PayrollHero to recognize the person she’s chatting with.
Can I employees share Facebook messenger accounts?
- Employees cannot share Facebook Messenger accounts as Lucy can currently recognize 1 phone number.