How to setup the delighted integration for Lucy

This article explains how to setup the delighted integration for our A.I. Assistant. Please note a paid delighted account is required for you to use the delighted integration.

  1. Go to and click on “Get started for free” at the top right of the page
  2. Input your email address and choose a passwordScreen Shot 2017-04-12 at 1.44.47 PMT
  3. You are going to be asked which platform you want to use. Please select webScreen_Shot_2017-04-12_at_1_46_14_PM
  4. Input your company name, you do not need to worry about the other settingsScreen_Shot_2017-04-12_at_1_47_18_PM
  5. Click “Next: Configure” and choose “Ecommerce customers…”Screen Shot 2017-04-12 at 1.47.43 PM
  6. Click “Add snippet” then on the next page immediately click “Turn on”Screen Shot 2017-04-12 at 1.56.15 PM
  7. Now click on “Settings”Screen Shot 2017-04-12 at 1.57.52 PM
  8. Click on “API” and copy “Your API key” it should look something like: T6T0tJPBaaPgo6shtwxhaExZk8OesT4B
  9. Go to your admin console on imhr. You can login at
  10. Input the number you have linked to Lucy and click the arrow
  11. A code will be sent to your phone number, input that and press the arrow
  12. Click on “view integrations”
  13. Click on “Add or Edit” below “Delighted”
  14. Input your API key in #3 and click save
    Screen Shot 2017-04-12 at 2.00.12 PM

And now you have setup your delighted integration. If you have any questions about the above instructions please contact

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