How the Overtime Request and Official Business Request Feature Works via Lucy

Employees can now make overtime and official business requests, all powered by our new A.I. assistant, Lucy.

Lucy and our new features are available to all our existing customers completely free of charge. 

To get the overtime and official business request feature, sign up for Lucy and have your employees start talking to her. If you are not using Lucy already you can join our open beta by contacting support@payrolllhero.com or filling in the questionnaire on this link — Early Lucy Access

How the Official Business Request Works

Employee Request

  • Employees opens the (Facebook) Messenger App
  • Asks Lucy if they can request for OB or Official Business
  • And employees replies to Lucy’s inquiries to process the OB request

Here’s a sample scenario below:

 

Manager Decides

  • Once the employee has requested for an OB
  • The Manager gets a notification on their (Facebook) Messenger App
  • Manager can then approve and reject from the Messenger App.

  • If the OB request is approved, then Lucy will update the schedule of the employee as well

Employee Notification 

  • Once the Manager approves or rejects the OB request
  • Employees gets notified

  • And will also see the schedule change via the Schedules page on their PayrollHero account. Sample schedule change is seen on the screenshot above.

 

How the Overtime Request Works

Employee Request

  • Employees opens the (Facebook) Messenger App
  • Asks Lucy if they can request for Overtime or OT
  • And employees replies to Lucy’s inquiries to process the OT request

Here’s a sample scenario below:

Manager Decides

  • Once the employee has requested for an Overtime / OT
  • The Manager should get a notification on their (Facebook) Messenger App
  • The Manager can then approve and reject from the app.

Employee Notification 

  • Once the Manager approves or rejects the OT request
  • Employees gets notified

 

OT / OB History

Once Managers approve or reject any OT or OB employee request, they can view the history of OT and OB Request on their PayrollHero account.

Here’s how:
  • Login to your PayrollHero Account.
  • Click on the Employee Tab
  • Click on the OT/OB History
  • The OT/OB History will show the following:

    • Employee Name
    • Status (Approved or Rejected)
    • Date to when they submitted the request
    • Start and End date
    • What type of request
    • View (Detail of the request)
  • If the click on “View” it will show the details of the request

And that’s it! If you have any questions or feedback, email us at support@payrollhero.com