Where do you live? 10 steps writing research paper pdf A spokesman for the Department of Health said: “We know that NHS Direct has struggled to meet the standards required.” But the department insisted most of the country was getting a high-quality service: “It makes obvious sense that for many patients, accessing the NHS by phone is often the quickest and easiest way to get advice and speak to a doctor or nurse when needed. So of course it’s disappointing that there have been problems with its implementation. But these are flaws that can and will be overcome.”
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