How to Delete TeamClock Cookies on Google Chrome

If TeamClock Chrome does not load successfully upon logging in or selecting worksites, one of the solutions is to delete cookies. Here are the following steps: 1. On your Google Chrome browser, type the following in the address bar to access Cookies and Site Data: “chrome://settings/cookies” then press “Enter”. 2. On the search […]

How Do I Reset My Password?

If you’ve forgotten your password, fret not! All you have to do is go to the PayrollHero log-in page via the Google Chrome browser on your computer and follow these steps. 1. On the log-in page, click “Forgot”. 2. Type your username and click “Reset Password”. *Note: If you’ve forgotten your username […]

TeamClock Android 1.1.6

As of March 15, 2016, a fix has been made for TeamClock Android. The previous version (1.1.5) had a crash issue when launched from the homepage. The latest version (1.1.6) is not available on Google Play yet, however, Support has sent a copy of this app to affected clients. Since it is […]

Am I Clocking Out Too Late or Clocking In Too Early?

When employees clock out later than their scheduled end time for the day, how long will it take before it is considered an early clock in for the next shift rather than a late clock out for the previous shift? The answer depends on the following principle. There is a […]

Resolving Missing Clock In and Clock Out Attendance Infractions

Missing clock ins and clock outs usually happen when employees forget to clock in or out, or when they are absent. Here are a couple of videos on how to resolve these attendance infractions.   To return to the main article on Attendance Resolution, click here. That concludes the “Resolving Missing […]

Why Do You Need to Resolve Attendance?

Attendance resolution is key to managing employees on PayrollHero. This is done for infractions recorded on the system to determine how employees get paid (for hourly and monthly paid employees). This article will show you how to resolve the different attendance infractions through videos. To start off, here is one […]